How to make a
Product returns are accepted within 30 days of delivery to the buyer. Returned products must be in new, intact condition with tags attached. We reserve the right to reject worn or damaged goods.
1. Pack the products and fill out the form
Download and print the return form, then fill it out and attach it to the package with the returned products. Check that you have completed all fields.
2. Send the package
Send the parcel to the headquarters address:
Paxy
Kleine Friedenstrasse 24
15-328 Kustrin–Kietz
The cost of return shipping is borne by the buyer. We do not accept COD shipments or shipments to a collection point (such as parcel post, DPD Pick Up, etc.). We discourage shipment by Polish Post - shipments by Polish Post at your own risk.
3. Wait for funds to be returned
Refunds are made within 14 days from the date of acceptance of the goods by MEDHOODIE.
Reimbursement of transaction costs is made by bank transfer to the account number from which the order was paid via the Przelewy 24 service or to another account number indicated in the form (necessary in case of cash on delivery).